AI Case Study

AI Customer Support Chatbot

A website and WhatsApp assistant that answers common questions from company knowledge and hands off to humans.

AI Customer Support Chatbot
Client
Sample client (replace with a real project)
Industry
Corporate
Services
AI & Automation, Chatbot, Integration
Timeline
6–8 weeks (typical)

Sample case study showing the type of solution STEMSTECH delivers. Client details are illustrative.

Project Overview

A sample AI implementation using retrieval-augmented generation with guardrails, analytics and seamless human hand-off.

Client Requirement

Answer repetitive customer questions instantly at any time and capture leads outside office hours.

Challenge

Answers had to be accurate, based only on approved company information, and escalate sensitive queries to staff.

Our Solution

A RAG-based assistant using the company knowledge base, deployed on the website and WhatsApp, with confidence thresholds, human hand-off and CRM lead capture.

Technology Used

  • Python
  • LLM APIs
  • RAG
  • WhatsApp Business API
  • n8n

Development Process

  1. Use-case and FAQ analysis
  2. Knowledge base preparation
  3. Prompt design & guardrails
  4. Testing with real queries
  5. Launch & continuous tuning

Screenshots

Features

  • Website & WhatsApp channels
  • Answers grounded in company content
  • Lead capture to CRM
  • Human hand-off
  • Conversation analytics
  • Multilingual (English/Hindi)

Results

  • Instant responses to common questions 24/7
  • Support team focuses on complex queries
  • Leads captured even outside business hours
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Free consultation

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